Anel is highly experienced Executive Consultant as well as a life coach.  With 30+ years of work experience, She has built; motivated and coached teams/leaders within highly competitive customer centric environments.

Anel is not afraid to get her hands dirty to get things done and/or fixed making a positive  impact on those around her. She has a strong learning, reflective and charismatic spirit; delivering results through a rigorous hand on - dig deep - talk straight – avid people centric approach. 

Her skills and talents are:

• Strong business acumen across Education, Telecommunication, BPO, Transport/Logistics, Insurance and Roadside Assistance
• Coherent exposure to customer experience management  (CX, CSAT, CSI & NPS)
•  Sound understanding of information systems, contact centre technology & MIS
• In-depth understanding of business operations’ rhythm  and on-the-job, day-to-day routines
• PMBOK, ITIL, COBIT, CAVOT, Kaizen and Lean Six Sigma capabilities
• Strategic relationship management skills
• Ability to manage scale and to rally large & diverse groups to a common goal
• Radical level of drive, energy, enthusiasm & passion
• Passionate people/talent manager
• Advanced project & change management  skills
• Strong analytical skills
• Effective communication/engagement skills
•  Advanced conflict management skills
• Advanced management & business coaching, mentoring and peer learning skills
• Highly structured & deadline driven
•  Adaptable to an unstructured, chaotic and multi-disciplinary environment
• Relentless ability to work under ongoing/extreme pressure  (24/7), dealing with complexity & copious amounts of change